Return Policy

Last Updated: December 9, 2025

At Joyas de Oro Para Ti, we are committed to providing a safe, transparent, and reliable shopping experience. Due to the nature of our products, returns are managed under the following guidelines:

General Conditions

Returns are accepted only in cases of verifiable manufacturing defects or if the item received does not match the product description.

Returns are not accepted for reasons of change of mind or personal preferences.

Return Procedure

To initiate a return, the customer must contact us prior to returning the item via joyasdeoro@nexc3l.com or +1 754 272 6383.

Our team will evaluate the request and provide instructions for returning the product.

The item must be returned in its original packaging, unaltered, and accompanied by the documentation provided at the time of purchase.

Refund or Exchange

Once the item is received and verified, we will process the refund or exchange according to the customer’s request.

All refunds will be processed using the same payment method used in the original purchase, ensuring transparency and security.

Exceptions

Returns will not be accepted for items that have been damaged, modified, repaired, or handled outside the parameters specified by Joyas de Oro Para Ti.

Custom or made-to-order jewelry is excluded from this policy, except in cases of verifiable manufacturing defects.

Returns Contact

For any inquiries regarding returns, please contact us at:
📧 joyasdeoro@nexc3l.com
📞 +1 754 272 6383

At Joyas de Oro Para Ti, we ensure that every return is handled with professionalism, discretion, and efficiency, guaranteeing our customers’ satisfaction and trust.